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❓ Frequently Asked Questions

🧸 What exactly do you offer?

We provide live mascot appearances for parties, events, school functions, and more! Our performers bring high-quality characters to life with dancing, games, and photo ops β€” all designed to wow your guests.

⏰ How long does a mascot visit last?

Each appearance is 1 hour total:

- 15 minutes for costume prep on-site

- 45 minutes of high-energy performance, photos, dancing, and interactive games

It’s the perfect dose of fun without overwhelming your little guests!

🚚 Do you deliver the mascots?

Yes β€” we always deliver the mascot and a trained performer. No pickups or take-home rentals. We handle everything to make your experience stress-free and magical.

🧼 Are the costumes clean?

Absolutely! Our mascots are thoroughly cleaned, sanitized, and refreshed after every single event to ensure they look great and stay safe for everyone.

πŸ‘¨β€πŸŽ€ Who wears the costume?

Our trained team members handle all performances. You just enjoy the show! We bring the character to life with energy, movement, and fun β€” no work needed from you.

πŸ’³ What payment methods do you accept?

We accept all major credit and debit cards through Square. Safe, secure, and super easy.

πŸ“… Can I cancel or reschedule?

You can cancel or reschedule up to 48 hours before your event for a full refund or credit. If it’s less than 48 hours, a cancellation fee may apply.

πŸ’Έ Is a deposit required?

Yes, we require a booking deposit to lock in your event date. The full balance is due before the event. No hidden fees β€” just party magic!

πŸ§’ Can the mascot interact with kids?

Absolutely! Our mascots are pros at:

- Posing for pictures πŸ“Έ

- Dancing to fun music πŸ’ƒ

- Leading simple games πŸ₯³

- Making your guests feel special πŸ’–

🧊 Do you do outdoor events?

Yes! We perform at both indoor and outdoor events. In hot weather, we recommend shaded areas, breaks for the performer, and lots of hydration. For chilly days, our team wears thermal layers under the costume.

πŸ“ž How do I contact you?

Call or text us at 866-330-8849, or email us [email protected] to book your mascot or ask questions anytime!