Effective Date: 11/3/2025
Company: Epic Party Factory
Website: https://www.epicpartyfactory.com/privacy

Epic Party Factory is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when interacting with our services, including our website, booking platform, and SMS/text messaging program.

By using our services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you book services, sign up for updates, or communicate with us:

Name

Email address

Phone number

Event details (date, time, location, and related information)

Payment information (processed securely through our payment provider)

Communication preferences and consent status

We collect only the information necessary to provide services, communicate with you, and operate our business.

How We Use Your Information

We use the information collected for purposes such as:

Processing bookings and managing reservations

Sending booking confirmations and updates

Providing customer support

Sending service-related and promotional communications (with consent)

Improving our services and communication experience

Sending SMS appointment reminders, event notices, and offers to subscribers

We do not sell your personal information.

SMS Text Messaging Compliance

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services that enable delivery of messages.

Cookies & Website Data

Our website may use cookies or tracking tools to improve your user experience. You may disable cookies in your browser settings at any time.

Data Security

We maintain administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse.

Access and Updates

You may contact us at any time to:

Update your information

Request correction of stored data

Request removal from communication lists

Contact information is provided at the end of this policy.

Legal Compliance

We comply with applicable federal and state privacy laws and messaging guidelines, including industry standards for SMS/MMS communications.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Contact Information

For questions regarding this Privacy Policy or to update your information:

Epic Party Factory
Email: [email protected]
Phone: 866-330-8849
Website: https://www.epicpartyfactory.com/privacy

Required Disclosure Language

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.